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domain	beerinsider.com
summary	The text describes a pub owner who gained recognition from regulars for consistently carrying a copy of the Financial Times. It highlights the importance of customer knowledge, referencing a strategy called the “100 Club” used by a former employer of Mark Crowther, where managers were expected to personally know and remember details about 100 customers.
title	Beer Insider
description	Taking a look behind the obvious
keywords	pubs, front, house, more, beer, customers, there, read, insider, years, back, know, being, january, like, people, restaurants
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nslookup	A 185.199.220.30
created	2025-08-31
updated	2026-02-02
summarized	2026-02-03