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domain	cmswire.com
summary	This website, CMSWire, focuses on customer experience (CX) and digital marketing trends, particularly as they relate to emerging technologies like AI and data integration. Key content areas include: * CX Strategy: Articles and guides on building effective CX strategies, including leveraging data, AI, and empathy. * Digital Experience: Coverage of Digital Experience Platforms (DXPs), conversational AI, and integrations like Figma’s Claude integration. * Data & Intelligence: Discussions around customer data integration (beyond simple aggregation), customer intelligence platforms, and prompt-driven analytics. * AI in Marketing: Analysis of how AI is impacting marketing, including structural weaknesses and potential solutions. * Contact Centers: Insights on how AI is transforming contact centers and key CX signals. * Company News: Recent news and developments, such as Decagon’s valuation increase and Optimove’s AI content agent launch. The site offers a variety of resources, including webinars, guides, and articles, catering to a community of customer experience professionals.
title	Today's Customer Experience News & CX Industry News
description	Serving 5 million customer experience & digital experience professionals. Since 2003 CMSWire is the most respected source of CX news, independent journalism, research and education.
keywords	customer, experience, editorial, data, contact, news, guide, read, center, marketing, platforms, community, intelligence, feature, leaders, research, leadership
upstreams
downstreams
nslookup	A 104.20.15.20, A 172.66.129.247
created	2025-11-09
updated	2026-02-02
summarized	2026-02-03

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