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domain	helply.com
summary	Covidence, led by VP of Operations Razia Aliani, utilizes Helply to scale support operations for its clients. Through a variety of case studies, Helply demonstrates success across diverse industries including healthcare (Covidence itself), SaaS, publishing, and travel. Key benefits highlighted include increased resolution rates (up to 91%), significant reductions in ticket volume (up to 70%), automation of support tasks (up to 85%), and streamlined workflows through AI-powered tools like AI Agents and personalization features. Helply offers various programs including VIP onboarding and a dedicated AI support engineer, and competes with platforms like Zendesk, Intercom, and Chatbase.
title	Helply \| AI agent for customer support
description	65% AI resolution rate in 90 days, or you pay nothing. Work 1-on-1 with a dedicated AI support engineer. We enforce the outcome, not just the setup.
keywords	support, resolution, case, help, read, study, days, customers, rate, guarantee, agent, full, tickets, questions, customer, ticket, desk
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nslookup	A 76.76.21.21
created	2026-02-07
updated	2026-02-07
summarized	2026-02-08