| domain | icmi.com |
| summary | Here’s a summary of the website content:
ICMI’s events and training are crucial for contact center professionals to remain current with industry trends, optimize performance, and contribute to organizational growth. A key focus of the website is a report titled “The State of the Contact Center in 2023,” which examines the significant impact of remote work and artificial intelligence on contact center strategy and operations. |
| title | ICMI – Call Center Training, Courses, Events, Programs, Certifications, Resources, and Consulting Solutions |
| description | ICMI is the leading provider of call center training, certification and events. Improve your customer service and team performance with ICMI's resources. |
| keywords | contact, center, training, customer, service, january, centers, technology, experience, business, help, make, quality, events, management, opportunities, ways |
| upstreams |
techtarget.com |
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| nslookup | A 172.64.148.253, A 104.18.39.3 |
| created | 2025-03-27 |
| updated | 2026-01-27 |
| summarized | 2026-01-27 |
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