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domain	icmi.com
summary	Here’s a summary of the website content: ICMI’s events and training are crucial for contact center professionals to remain current with industry trends, optimize performance, and contribute to organizational growth. A key focus of the website is a report titled “The State of the Contact Center in 2023,” which examines the significant impact of remote work and artificial intelligence on contact center strategy and operations.
title	ICMI – Call Center Training, Courses, Events, Programs, Certifications, Resources, and Consulting Solutions
description	ICMI is the leading provider of call center training, certification and events. Improve your customer service and team performance with ICMI's resources.
keywords	contact, center, training, customer, service, january, centers, technology, experience, business, help, make, quality, events, management, opportunities, ways
upstreams	techtarget.com
downstreams
nslookup	A 172.64.148.253, A 104.18.39.3
created	2025-03-27
updated	2026-01-27
summarized	2026-01-27