Summary

Peshawar Electric Supply Company operates with a mission to improve grid reliability through modernization and efficient services for both industrial and residential users. Their commitment to customer satisfaction is anchored in robust safety protocols, such as mandatory KYC registration for all clients and strict adherence to NEPRA and Tariff Rules, ensuring fair pricing and accurate billing practices. The company emphasizes emergency shutdowns with clear guidelines and contact numbers for immediate complaint resolution, particularly for users experiencing load-shedding or supply interruptions. Furthermore, they integrate safety initiatives through digital platforms like the Power Smart App and secure online portals, offering proactive maintenance schedules and duplicate bill alerts to prevent service disruptions. To foster transparency and accountability, they publish regular announcements, policy updates, and compliance documents on their website and social media. The corporate structure includes a diverse board with a senior leadership team representing international partners like the World Bank and NEPRA, which informs the delivery of these essential services. While the site is available in both English and Urdu, the primary interface for international operations is currently English, with bilingual support available upon request. This dual-language approach supports national efforts in grid modernization, GIS infrastructure upgrades, and participation in major international projects like EDEIP, thereby strengthening the nation's power resilience.

Safety and Emergency Operations
* Safety Precautions: General public and private electricians are strongly advised to observe electrical safety precautions, engage in regular supervision, and adhere to designated lines before connection.
* Emergency Shutdowns: The company actively handles power outages through dedicated emergency shutdowns, utilizing contact numbers (118 or 8118) for quick resolution.
* Safety Guidelines: They provide detailed guidance for electrical accidents and power Smart Android applications to ensure user awareness during supply interruptions.

Customer Engagement and Complaints
* Customer Services: A comprehensive service manual and portal exist for lodge complaints, handling requests for new connections, duplicate bills, and load-shedding notifications efficiently.
* Complaint Resolution: Users can register online or contact the PESCO Complaint Cell for assistance, with a direct link to dial complaints or register for new connections.
* Pre-Complaint Preparation: The company advises customers to conduct Know Your Customer (KYC) verification to avoid adverse weather-related disruptions and ensure transparency in pricing.
* Preparedness: The site highlights Adverse Weather Preparedness plans and safety circulars to protect against power interruptions during storms or unexpected conditions.

Corporate and Financial Stance
* Corporate Governance: The board comprises individuals and entities including the World Bank and NEPRA, with specific focus on global financial reporting standards like the World Bank EDEIP and Par 2024.
* Financial Transparency: The company provides detailed financial statements, annual reports, and compliance documents to verify operational status and meet regulatory requirements.
* Tax and Compliance: They manage various tax laws including Sales Tax Act, Income Tax Ordinance, and NEPRA tariff rules to maintain financial health and legal standing.
* Bookkeeping: The organization operates with commercial books and reports in financial powers to ensure accurate auditing and reporting to stakeholders.

Modernization and Digitalization
* Project Upgrades: Significant infrastructure upgrades, such as Early Market Engagement on GIS infrastructure and new PESCO Corrigendums, reflect the company's commitment to technological advancement.
* Software Solutions: The company offers robust tools like the Power Smart Android App for metering and management, alongside PESCO Forensic Audits and digital reporting via PITC Dashboards.
* Best Practices: The institute promotes best practices within the sector, including Guidelines for Line Staff, Best Practices for PESCO, and Seniority Lists to support a professional workplace environment.
* Training Programs: Employee services and career opportunities are integrated into the company's culture, with specific focus on Cyber Security and employee directory services.

Title

Home Page - Peshawar Electric Supply Company (PESCO)

Description

Home Page - Peshawar Electric Supply Company (PESCO)

Keywords

safety, supply, power, infrastructure, peshawar, company, site, emergency, shutdowns, complaint, news, employee, world, bank, market, engagement, project

NS Lookup

A 104.21.78.152, A 172.67.223.84

Dates

Created 2026-04-14

Updated 2026-04-15

Summarized 2026-04-20