Summary

Ravenna is a service desk solution designed for IT, HR, and Operations teams, primarily operating within Slack. It automates workflows, resolves employee requests, and provides exceptional support. Key features include Agents, Workflows, Service Desk, Analytics, and integrations with existing tools. The platform offers features like SLAs, CSAT measurement, forms, statuses, assignees, approvers, notifications, tasks, categories, and custom views. Ravenna is built in Seattle and utilizes AI, and it complies with SOC2, HIPAA, and GDPR standards.

Title

AI ITSM Platform for Innovators - Ravenna.ai

Description

Revolutionize your internal support with Ravenna's modern AI ITSM platform. Built for innovative organizations, our Slack-native solution transforms knowledge management and support analytics.

Keywords

requests, access, service, desk, workflows, help, sales, issues, teams, team, support, agents, software, slack, request, employee, ravenna

NS Lookup

A 31.43.161.6, A 31.43.160.6

Dates

Created 2025-04-19

Updated 2026-01-27

Summarized 2026-02-28