Summary

This website describes a customer service solution leveraging omni-channel and AI. It focuses on proactive, real-time support with a key goal of resolving 85% of customer issues on the first contact, reducing re-open rates by 45%, and consistently improving Net Promoter Score (NPS). The system utilizes automated root cause analysis and continuous improvement plans, along with proactive notifications and real-time CSAT/NPS monitoring. It aims to streamline the customer journey, prioritizing speed, visibility, and performance, and provides operators with data-driven empathy and operational tools (OMS UNLOCK).

Title

Unlock Commerce

Description

Unlock Commerce

Keywords

para, commerce, delivery, real, tempo, performance, anos, marketplaces, warehouse, total, canal, antes, founder

NS Lookup

A 3.33.251.168, A 15.197.225.128

Dates

Created 2026-02-15

Updated 2026-02-15

Summarized 2026-03-02